'The gold standard is Amazon. ... Retailers will need to find a way to catch up, innovate or evaporate.'

hile 2016 may still be in its infancy, the outlook seems clear: change is a-comin’. As the retail landscape evolves, Retail Dive spoke to nine retail experts and asked them to dish out some predictions for the upcoming year.

Here are their 11 predictions for the future of retail in 2016:

1. Focus on remarkable interactions in a ‘zero-sum environment’

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